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Terms of Service

Last updated: April 29, 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the website, booking system and customer portal at rivervalleyconcrete.ca (the “Service”), operated by River Valley Concrete & Developments Ltd. (“River Valley Concrete”, “RVC”, “we”, “us”), an Alberta-based concrete contractor serving Edmonton and surrounding communities since 1994. By using the Service you agree to these Terms.

2. Estimate & invoice terms

These are the exact terms printed on the reverse of every River Valley Concrete estimate and invoice. By signing an estimate — or, for an invoice, by remitting payment — you agree to them. This page always shows the current wording; it updates automatically whenever the terms are revised. Documents you have already signed remain bound to the version they were issued under.

TERMS AND CONDITIONS

Since we, the company, have no control over the location of concrete placement, unless there is proper soil testing, compaction testing and proper applicable engineering, we cannot be held liable for problems that may arise.

The company endeavours to minimize settling, expansion, contraction and cracking of the concrete it places. However, concrete placed will crack, expand, contract and settle to a certain degree beyond the control of the company and despite our best efforts to minimize the same. The company specifically disclaims any warranty regarding settling or cracking proximately caused by the work of others, or instability of subsurface condition.

The company is not a manufacturer or supplier of concrete, and by reason of commercial necessity, purchases all concrete from commercial suppliers in the area proximate to the work completed. By reason of the foregoing, we specifically disclaim any warranty of merchantability or fitness for a particular purpose of any concrete purchased by the company from other suppliers.

The purchaser shall be responsible for curing and protecting concrete from the elements, including any act of god and/or vandalism.

Any deficiencies must be noted within 48 hours and must be documented with our office in order to ensure quality assurance of our workmanship.

CONCRETE SUPPLY — RESPONSIBILITY AND LIMITATION OF LIABILITY

The Customer acknowledges and agrees that the supply of ready-mix concrete and any other concrete products used in the Work is the sole responsibility of the Customer or property owner, regardless of who places the order or arranges payment. River Valley Concrete ("RVC") will execute all work in accordance with the concrete supplier's published specifications, applicable industry standards (CSA A23.1, ACI guidelines), and RVC's professional experience.

RVC's liability is strictly limited to defects in workmanship and craftsmanship that are reasonably apparent within thirty (30) days of substantial completion of the Work. Any defect, deficiency, scaling, spalling, peeling, dusting, cracking attributable to mix design, premature deterioration, durability shortfall, or other failure of the concrete product itself — whether manifesting during placement, finishing, curing, or at any time thereafter — is a matter between the property owner and the concrete supplier. RVC bears no responsibility or liability for any such product-related issue.

This limitation applies regardless of whether the concrete is supplied directly by the Customer, by a third party, or arranged by RVC on the Customer's behalf — in the last case RVC acts solely as a procurement agent for the Customer's convenience and not as a warrantor of the product. The Customer's recourse for any product-related failure is against the concrete supplier directly.

SEALING AND MAINTENANCE

Unless sealing is expressly itemized in this estimate or invoice, the sealing, resealing, and ongoing maintenance of the concrete is the sole responsibility of the property owner.

PAYMENT OF INVOICES

All invoices shall be paid in full upon project completion, unless otherwise agreed upon between the company and the client. Any unpaid amounts after project commencement will be subject to processing penalties and interest calculated at 24% per annum or 2% per month.

ACCEPTANCE OF TERMS

Upon accepting this estimate, and/or invoice, and proceeding with the project as outlined, you acknowledge and agree to all terms and conditions outlined above. By signing this estimate (or, in the case of an invoice, by remitting payment), the Customer acknowledges having read, understood, and agreed to these terms.

Current version: 2026-07-17-v1

3. Bookings & consultations

Bookings made through our website (phone consults, on-site quotes, reseal assessments, commercial consults) are subject to availability and confirmation by River Valley Concrete. We may contact you by phone or email to confirm, reschedule or cancel a booking. There is no charge to request a booking.

4. Estimate conditions

The following conditions apply to every written estimate issued by River Valley Concrete, in addition to the estimate & invoice terms above.

  1. Validity: An estimate is valid for thirty (30) days from the date issued. After this period, pricing is subject to change based on current material costs and availability.
  2. Acceptance: A signed estimate constitutes acceptance of these terms and authorization to proceed. A deposit of fifty percent (50%) of the total is required before work begins.
  3. Scope changes: Prices may be adjusted if site conditions, material costs or scope of work differ from what was reasonably anticipated at the time of estimate. Any changes will be communicated and approved in writing before proceeding.
  4. Payment terms: Balance is due upon completion of work. Accounts not paid within thirty (30) days of the invoice date may be subject to interest charges of two percent (2%) per month (24% per annum) on the outstanding balance.
  5. Online payments: Payments made via credit card or online methods are subject to a processing surcharge of up to 3.5%, which will be applied to the invoice total.
  6. Surcharges: Fuel surcharges and other economic surcharges may be applied at the discretion of River Valley Concrete based on current market conditions and project location.
  7. Collections: Accounts remaining unpaid beyond thirty (30) days may be referred for builders' lien registration and/or collections without further notice, unless prior payment arrangements have been made with River Valley Concrete.
  8. Financing: Invoice financing may be available through approved third-party providers, subject to credit approval and applicable service fees.
  9. Warranty: All workmanship is guaranteed for a period of two (2) years from the date of completion. This warranty does not cover damage resulting from improper maintenance, use of de-icing salts, freeze-thaw cycles on unsealed surfaces, or acts of nature.
  10. Insurance: River Valley Concrete maintains comprehensive general liability insurance and Workers' Compensation Board (WCB) coverage for all work performed.

5. Invoice & payment conditions

The following conditions apply to every invoice issued by River Valley Concrete, in addition to the estimate & invoice terms above.

  1. Payment is due within the terms specified on each invoice. Accounts not paid within thirty (30) days of the invoice date are subject to interest charges of two percent (2%) per month (24% per annum) on the outstanding balance.
  2. Online and credit card payments are subject to a digital processing surcharge of up to 3.5%.
  3. Fuel surcharges and economic surcharges may be applied based on current market conditions and project location.
  4. Accounts remaining unpaid beyond thirty (30) days may be referred for builders' lien registration and/or collections without further notice, unless prior payment arrangements have been made.
  5. Invoice financing is available — subject to credit approval and service fees.
  6. All workmanship is guaranteed for two (2) years from the date of completion. This warranty does not cover damage resulting from improper maintenance, use of de-icing salts, freeze-thaw cycles on unsealed surfaces, or acts of nature.

E-transfer is accepted to [email protected]. Cheques payable to River Valley Concrete & Developments Ltd.

6. Customer portal

Customers may sign in to a portal at /portal to view their estimates, invoices and project history, and to upload files (site photos, plans, references) related to their projects. Files you upload remain your property; we use them only for the purpose of completing your project. You are responsible for the content you upload and may not upload unlawful, infringing or malicious content.

7. Intellectual property

Photos, project descriptions, written content, branding, and the design of the Service are the property of River Valley Concrete or its licensors. You may not reproduce or republish portions of the Service without permission. Photos of completed projects may appear in our public portfolio with addresses and identifying details removed.

8. Limitation of liability

To the maximum extent permitted by Alberta law, River Valley Concrete is not liable for indirect, incidental, special or consequential damages arising from your use of the Service. Our total liability for any claim related to the Service will not exceed the amount you have paid us in the twelve (12) months preceding the claim. Nothing in these Terms limits liability that cannot be excluded by law.

9. Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta. Disputes will be resolved in the courts of Alberta.

10. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the current version of this page; the estimate & invoice terms above are separately version-stamped and update the moment they are revised. Continued use of the Service after changes constitutes acceptance.

11. Contact

River Valley Concrete & Developments Ltd.
9520 - 99A Street
Edmonton, Alberta  T6E 3W5, Canada
GST / HST: 899140735RT
Office: 780-469-4423 · Cell: 780-975-3527
Email: [email protected]